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How Facebook Messenger bots are driving social change around the world

You could say Facebook Messenger was once the social network’s most loathed feature. In 2014, the company forced users to download a separate app if they wanted to send and receive messages on their phones, and as a result, Messenger rose to No. 1 in the App Store—but with a dismal one-star rating.

Fast forward three years, and you still need to download the app (sorry). But Messenger has evolved, updated with shiny new features, a discover tab, advanced functionality, and a streamlined desktop version. And while it isn’t perfect, it has become something none of us expected: an actual force for social good around the globe.

Source - Read More: mashable.com

 
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