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With a little help from technology, you can harness the power of social media for customer service

Via Scoop.itMarketingHits

Not only do people care about customer service received from businesses, but they also care more than they did last year, according to the American Express Global Customer Service Barometer survey released this month.

The bad news is that the survey says consumers tell more people about a bad customer-service experience — an average of 16 — than about a good one — an average of nine. Think how much further those comments travel when they’re posted on social networks and can be seen and reposted.
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Google Chrome Web Store Launches Worldwide

Via Scoop.itMarketingHits

Google’s Chrome Web Store has just made its worldwide debut in 41 languages.
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Social Websites: 13 Tips to Get Me at Hello!

Via Scoop.itMarketingHits

So, you inspired me to click a link somewhere on Twitter, LinkedIn, Facebook, Quora, or who knows what platform. For the sake of this post we’re going to assume that link takes me to your website.

“Whooaa,” I exclaim. Your website looks nothing like your social media platforms, your tweets or the person you’re proclaiming to be in the world of social media. Within a few seconds, chances are you have 95% lost me. Chances are I will probably move on to more inspiring social pastures unless
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Coca-Cola Transforms Crowded Highway into Movie Theater [VIDEO]

Via Scoop.itMarketingHits

Coca Cola transformed a crowded highway into an outdoor theater in Bogotá, Colombia.
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Facebook Increases Emphasis On Page Notifications

Via Scoop.itMarketingHits

Facebook really wants to make sure page administrators don’t miss a single thing that their fans are doing. The site engage has added yet another visual reminder to notifications, just a few weeks after the last enhancement to visibility.
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