Not only do people care about customer service received from businesses, but they also care more than they did last year, according to the American Express Global Customer Service Barometer survey released this month.
The bad news is that the survey says consumers tell more people about a bad customer-service experience — an average of 16 — than about a good one — an average of nine. Think how much further those comments travel when they’re posted on social networks and can be seen and reposted. Show original
So, you inspired me to click a link somewhere on Twitter, LinkedIn, Facebook, Quora, or who knows what platform. For the sake of this post we’re going to assume that link takes me to your website.
“Whooaa,” I exclaim. Your website looks nothing like your social media platforms, your tweets or the person you’re proclaiming to be in the world of social media. Within a few seconds, chances are you have 95% lost me. Chances are I will probably move on to more inspiring social pastures unless Show original
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