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Businesses can now add buttons to drive actions in Direct Messages

Businesses can now add buttons to drive actions in Direct Messages

 

Today we’re giving businesses one more tool they need to create great customer experiences in Direct Messages. Now, businesses can attach buttons to messages to make it easy for people to take actions outside of the Direct Message conversation – like composing a Tweet, following an account, or opening a website within the Twitter app.

Source - Read More: blog.twitter.com

 
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Speed up customer service with quick replies & welcome messages in Direct Messages

New features in Direct Messages help people get resolutions to customer service requests faster and easier, whether from human support teams or through automated experiences.

Source - Read More: blog.twitter.com

 
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Twitter Adds Notifications for Direct Messages on Google Chrome? #twittertool

Some Twitter users who use Google Chrome are seeing the ability to receive desktop notifications when they get direct messages. Reader Matteo Gamba of TransferWise shared the screenshots above and below, which occurred after visiting Twitter.com via Chrome on a PC. Source - Read More: www.adweek.com

 
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Are Twitter’s Experiments Fundamentally Changing the Service?

Even with an IPO looming, Twitter is not done experimenting. Its latest field test, which arrived Thursday, is a new account called @eventparrot. It has over 27,000 followers and a Twitter verification, and sends followers direct messages about breaking news apparently curated by Twitter. Event Parrot is the second Twitter-operated account to utilize the Direct Messages inbox to

 
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